Return policy
Effective Date: June 2026
At Amazon, we strive to provide customers with a positive shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and procedures for returning eligible items and requesting a refund.
Eligibility for Returns
Customers may request a return within 30 calendar days of receiving their order.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition
- Include all original tags, packaging, accessories, and documentation
- Not show signs of damage caused by misuse, alteration, or improper handling
- Be accompanied by proof of purchase or order confirmation
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
Certain products are not eligible for return, including but not limited to:
- Perishable food and beverage products
- Personal care and beauty items that have been opened or used
- Gift cards and promotional vouchers
- Clearance, final sale, or marked non-returnable items
- Customized or personalized products
- Downloadable digital products and services
Additional exclusions may apply depending on the product category.
Return Process
To initiate a return, please contact our customer service team and provide:
- Full name
- Order number
- Item(s) being returned
- Reason for return
Once your request is reviewed and approved, return instructions will be provided.
Items returned without prior authorization may experience processing delays or may not be accepted.
Return Shipping
Customers are generally responsible for return shipping costs unless:
- The item received was defective
- The item was damaged during transit
- An incorrect item was shipped
We recommend using a trackable shipping service when returning merchandise. We are not responsible for returns lost during transit.
Inspection and Approval
All returned items are inspected upon arrival.
After inspection, we will notify you whether the return has been approved or denied. Approval is based on compliance with the conditions outlined in this policy.
Refunds
Once a return is approved, refunds will be issued to the original payment method used for the purchase.
Please allow:
- 3–7 business days for return inspection and processing
- Additional time for your financial institution to post the refund
Original shipping charges are generally non-refundable unless required by applicable law or due to our error.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To assist with the review process, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We will evaluate the claim and, where appropriate, arrange a replacement, refund, or other suitable resolution.
Exchanges
We currently do not guarantee direct product exchanges. Customers wishing to obtain a different item may be required to place a new order after the original item has been returned and approved.
Cancellations
Orders may be canceled before shipment processing is completed.
Once an order has been packed, dispatched, or delivered, cancellation may no longer be possible, and the return process outlined above will apply.
Contact Us
If you have questions regarding returns or refunds, please contact us:
Amazon
9798 Smith Road
Fort Wayne, IN 46809
United States
Phone: +1-256-252-2121
Policy Changes
Amazon reserves the right to update or modify this Return & Refund Policy at any time. Any revisions will become effective immediately upon publication on this page.
By purchasing from our store, you acknowledge that you have read and agreed to the terms of this Return & Refund Policy.